- Category: FAQ
HOW DO I GET STARTED WITH YOU?
You can go to, "Make Reservations" on our website, or click below, then "New Client", to file out your alregister your client and pet information so we have the information we need to know to take the best care of your pet (s). Once you have filled it out we find you the best sitter for your needs. Normally you will hear from the sitter that day or the following day to set up a "Meet and Greet". Holidays, weekends may take us a little longer. We have a full-time office staff on hand to respond to your requests. Click here to get started.
WHAT IS A "MEET AND GREET" AND IS IT REQUIRED?
It is a meeting with you,your pet(s) and the sitter in your home so you can get acquainted . A "Meet and Greet" is required of all new clients.
WHEN SHOULD I MAKE MY RESERVATIONS
All new clients must give us a minimum one week's notice to get started. Sometimes we can fit you in with less time but there is no guarantee we can get everything done. During our busy summers and Holidays please book early to be assured availability.
WHY DO YOU CHARGE FOR MEET AND GREETS?
We charge a nominal set up fee to cover all the calls,emails and the "Meet and Greet" at your home to become familiar with your home and pet's routine,key pick up and entering all the administrative paperwork into our database to save you time when you need our services again. We are very thorough to make sure we cover everything in order to keep your pet(s) safe. Click here for rate information.
WHAT PRECAUTIONS DO YOU TAKE IN HIRING STAFF?
We are very particular in who we hire.All sitters undergo extensive interviews and a professional screening process that checks for criminal history . In addition all personal and work references are checked and all have previous pet care experience. Once that is all out of the way, our final test is asking ourseleves the question?Would we feel comfortable giving this person the key to our own home and allow them to care for our pets.All sitters must be certified in Pet First Aid. You can click here to get to know a little about our sitters.
WHY SHOULD I NOT HIRE MY NEIGHBORS CHILD, A LOW COST PET SITTER, NEIGHBOR OR FRIEND?
You really do get what you pay for. A child is not an experienced pet care professional. Ask yourself these questions? Will they be able to tell the signs of illness in your pet and know how to respond? How will they transport them to a vet if the need arises? Will they even remember to come by? Can they really be expected to follow feeding and medication directions? Low cost pet sitters are usually just wanting some extra money. Many do not realize how much work is involved and the long hours associated with pet sitting and may burn out quickly. Some may have a full-time job they must work around or they may find something better to do with their weekends when you need them the most. They probably are not Insured and Bonded for your protection. Friends and relatives live busy lives. Ask yourself if your pet deserves the best of care. Hire a Professional and save time and headaches. We will be there when you need us!
WILL I GET THE SAME SITTER EACH TIME I TRAVEL?
We will always offer you the same sitter. If the sitter is not available a fully informed substitute sitter will be available for back up. Any substitutions will be communicated prior to service and are subject to your approval.
HOW WILL I KNOW THAT MY SITTER HAS COMPLETED THE VISITS?
All sitters are required to mark their jobs complete so we know they have been to your home. Our pet sitters also leave a daily log of their visits.
WHAT TIMES WILL YOU VISIT
We cannot guarantee a specific time of arrival due to personal emergencies, driving distances, weather and pet emergencies, unforseen situations or traffic. However we will ask for time variables and will always try to accommodate your request within that time frame.
CAN I HIRE MY SITTER DIRECTLY WITHOUT CALLING THE OFFICE?
No. Our staff is prohibited from soliciting or accepting employment apart from Wags and Wiggles and have signed a contract to this effect. It would be unethical and dishonest if they accepted employment directly from one of our clients, not to mention the legal issues.
HOW ARE KEYS HANDLED?
We MUST have 2 sets of keys given to your sitter at the "Meet and Greet". If you are unable to provide 2 keys at the Meet and Greet we will need to return and there will be a key pick-up fee for this extra service.n. One key is for kept by the sitter the other is kept in the office for emergencies. Your keys are stored in a secure location in our homes, they are marked with a number so that your address and name never appear on them, this is done for your peace of mind and protection.
DO YOU SHARE YOUR JOB WITH FAMILY AND FRIENDS?
Our insurance and bonding covers Wags and Wiggles staff only. We do not share jobs with your family and friends, as many things can be misunderstood or not communicated properly.
CAN I COMBINE MY FRIENDS AND FAMILIES PETS WITH MINE FOR SERVICE?
No our contract is with you,to care for your pets. If friends or neighbors would like us to care for their pets we will need to have a "Meet and Greet" and contract with them as well.
DO YOU ACCEPT AGGRESSIVE PETS?
Wags and Wiggles cannot provide service to aggressive animals, those with a history of biting, or pets whose vaccinations are not current.
DO YOU CARE FOR OUTDOOR PETS?
We will attend to outdoor pets as long as the sitter and the pet have shelter from then sun and heat. Your pet is not tied to something or worst yet chained outdoors or we feel the saftety and well fare of the pet may be at risk. We will NOT care for pets left in a hot garage.
DO YOU PROVIDE EVERY OTHER DAY VISITS FOR CATS & DOGS?
We DO NOT do every other day visits. As experts in pet care we know cats have sensitive systems, if one were to be in distress for as much as 24 hours, a very manageable condition could quickly turn into a life threatening situation. Cats being curious by nature can get into trouble if not monitored daily, they may dump their water, or have "a sudden unexpected health issue. We want only the best for your pet (s)!. Dogs will require a minimum of 2 visits per day though we do recommend 3 for their comfort. Our policy is no dog will go for more than 12 hours without a potty break.
WHAT FORM OF PAYMENT DO YOU ACCEPT IS WHEN IS IT DUE?
We accept Cash, Checks, Visa, MasterCard, and full payment is required in advance.